FAQ
How Can We Help?
Have a question about your order, subscription, or products? We’re here to help.
Frequently Asked Questions
PRODUCT QUESTIONS
Apply from lightest to richest textures:
1. Toner
2. Essence
3. Serum
4. Lotion
5. Eye Cream
6. Face Cream
7. Balm
This sequence ensures deep absorption and a balanced, radiant finish.
For reactive or delicate skin, we especially recommend the BiomeGlow Collection, designed to calm, strengthen, and balance the skin’s microbiome.
Yes. All BONJIL collections are designed to complement one another. You can combine treatments based on your skin’s needs.
INGREDIENT QUESTIONS
We source our ingredients from trusted partners in France, Switzerland, Italy, and South Korea, regions recognized for their advanced skincare innovation and exceptional ingredient purity.
French Caviar Extract is rich in omega fatty acids, amino acids, and minerals that help support collagen synthesis, deeply nourish, and enhance skin elasticity and radiance.
Yes, a light fragrance is used to enhance the sensorial experience without irritation.
ACCOUNT & SUBSCRIPTION QUESTIONS
Select “Account” in the top right corner and follow the prompts to register with your email.
From your account, you can view orders, manage subscriptions, and track deliveries.
We begin processing orders immediately to ensure prompt delivery. If you need to make a change, please contact our customer service team.
Yes. You’ll receive an email reminder a few days before each shipment, allowing you to adjust, skip, or cancel your delivery as needed.