Support / FAQ
Frequently asked questions
The cortisol science, the Ritual, orders, subscriptions, and the Music Box. Browse by category.
THE RITUAL & BOOKING
What is the BONJIL Ritual?
A 60-minute Neurosensory Skincare experience created around stress, mind, and skin. Personalized skincare, intentional touch, music, scent, and the five senses come together in a Ritual composed around you.
How is my Ritual personalized?
Every Ritual begins with the BONJIL Stress & Skin Assessment. Your result guides the skincare collection, products, and sensory elements selected for your experience, creating a Ritual that is distinctly your own.
Is the BONJIL Ritual a facial?
Not in the traditional sense. The BONJIL Ritual is an immersive sensory experience, where personalized skincare is accompanied by intentional touch across the scalp, neck, shoulders, hands, and arms. For those who wish, the Ritual may also extend to a personalized facial skincare application.
What should I wear?
Come as you are. Your comfort is considered throughout the experience, and everything needed for your Ritual will be provided upon arrival.
How does the $50 reservation work?
A $50 reservation secures your private Ritual appointment. Full details regarding cancellations and how your reservation may be applied toward a purchase are presented before your booking is confirmed.
Am I expected to purchase skincare?
Not at all. Your specialist will introduce the BONJIL collection selected for your skin and, at the close of your Ritual, share personalized recommendations should you wish to continue the experience at home.
Orders & Shipping
Where does BONJIL ship?
At this time, BONJIL ships exclusively within the United States. International shipping is not currently available.
When will I receive my order?
Standard Shipping typically takes 3–5 business days. Delivery times may vary depending on the destination and carrier conditions.
Do you offer free shipping?
Yes. Complimentary Standard Shipping is available on orders of $120 or more. Orders under $120 are subject to a $12 Standard Shipping fee.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You may also view your order status and tracking details through your BONJIL account.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact BONJIL Customer Services at cs@bonjil.com as soon as possible. We will do our best to accommodate your request; however, changes or cancellations may not be possible once your order has entered processing or has shipped.
What should I do if I receive an incorrect or damaged item?
Upon receiving your order, please inspect it promptly. If an item is incorrect, defective, or damaged, please contact BONJIL Customer Services at cs@bonjil.com within 10 days of delivery for assistance.
What should I do if my package is marked as delivered but I have not received it?
If your tracking information shows that your package has been delivered but you are unable to locate it, please first check the delivery area and confirm whether a household member, neighbor, or building staff member may have accepted it on your behalf. If you are still unable to locate your order, please contact us at cs@bonjil.com for assistance.